Frequently Asked Questions

Menus are controlled by your role and permissions. Confirm that you are in the correct workspace. If the item is still missing, ask a system administrator to review your assigned role rather than sharing another user's account.

I received a temporary-password prompt#

Set a private password before continuing. You can change it again from your profile or from Change Password in the mobile application.

A notification link opens the wrong workspace#

Sign in with the account that received the notification. The system opens the record in a workspace available to that account. If access is denied, contact the person who assigned the work or a system administrator.

A mobile action was queued while offline#

Open the mobile Sync Centre when connectivity returns. Pending entries are uploaded in the order captured. Items marked Requires Review need attention because the server found a conflict, such as an overlapping leave request.

Why can I view a record but not edit it?#

Some records become read-only after a hand-off, acknowledgement, approval, completion, or closure. Actions also depend on assignment. For example, an occurrence investigator captures findings while the selected report reviewer reviews the reports.

Where can I find help for my module?#

Use User Guide in the workspace navigation or open Documentation from the public homepage. Search by the task name, such as quotation, occurrence, roster, check-in, or job card.